Introduction

Conceived with the intention to provide the global traveler and travel service providers a ‘one-stop platform’ for all their travel needs. ezeego1.com was founded in 2006 with a market place concept, offering the widest range of travel products in the global market platform.

For ezeego1 customer centricity is at the core of its DNA and we have zero tolerance for any processes or actions that hinders an ideal customer experience. The ‘customer first’ philosophy manifests itself in all aspects of the organizational functions be it contact center, product development, technology or marketing.

ezeego1 has had an eventful journey of over ten years, surpassing many milestones to evolve as a trusted partner to millions of loyal patrons in the consumer side of the business. It also has a strong network of partners in the trade, including agents, corporate houses, alliance partners and tourism boards. Corporate alliances with partners in verticals like banking, retail, and telecom form a key part of its customer base. The company is now well positioned to take the next big leap, consolidating its position in the Indian market and globally, with operations set up in Australia, the Middle East, and other strategic markets.

ezeego1 Advantages

  • Direct, real-time interface with the largest network of suppliers across the globe
  • Direct contracting and real-time inventory ensuring competitive positioning and price advantages
  • 24*7 customer services and dedicated operations team ensuring seamless fulfilment
  • Pioneering technological innovations, including meta search capability and cutting edge in-house booking systems
  • Nimble organization and team structure, allowing flexibility and rapid adaptation to ever-changing market dynamics and customer requirements
  • Strong relationship with trade partners, banks, and tourism boards, ensuring the best value deals and product offerings

Fulfillment and Support Services

  • 24*7 customer support center to answer and address all queries
  • Touch points across voice (toll free + dedicated landline numbers), email, chat, SMS and voice mail
  • Robust CRM application, with real-time interface to the booking engine
  • Dedicated pool of well-trained professionals committed to an optimal client experience
  • Secure IVR payment gateway systems
  • Integration of robust 24x7 Customer Support team with strong online and offline fulfilment systems for efficient service deliverables within pre-specified TAT

Product and Services: Powered by a robust technology platform,
ezeego1 has a real-time interface for global inventory:

  • Airlines
    Full Service and Low Cost Airlines across the globe
  • Hotels
    Real-time access to 50,000 hotels around the world
  • Sightseeing
    A wide choice of sightseeing tours, excursions, tickets, activities and events across the globe
  • Holidays
    Widest range of holiday packages across categories:FIT, Escorted tours, Luxury, Customized holidays, niche categories like adventure, cuisine, wildlife, etc
  • Cars
    Chauffeur-driven and self-
    driven cars, within India and international destinations, with real-time interface…
  • Other Services
    • Real-time Cruise Booking Engine
    • Engine Direct interface with Rail
      Europe
    • Complementary travel services
      like Visa, Forex, Insurance, etc.

Technology Leadership and Innovations

ezeego1 is powered by robust, scalable and flexible technology with direct interface capabilities that facilitate real time, global inventory management. Real-time, direct interfaces have been established with the largest network of suppliers, GDS, Consolidators, and other service providers, ensuring optimized inventory and cost management.

Pioneering technological innovations, including meta-search capability and cutting-edge in-house booking systems, ensure that the end consumers have access to a world class travel booking engine across multiple devices and platforms, whether it is desktop, laptop or mobile.

Customized distribution solutions, which are built on a secure and scalable technology platform, ensure that the ezeego1 partners get access to a huge library of content, supplier, and support services at optimized cost. Depending on the nature of a partner’s business and specific requirements, ezeego1 offers several different forms of associations like API integrations, Agent Desktop solutions, IBE or White Label solutions. Partners can also opt for the company’s comprehensive support and BPO Services that include a 24*7 voice and non-voice support, fulfillment, transaction processing, quality control and data reconciliation.

The Team

The team is a healthy mix of travel professionals, technological experts, client servicing custodians, ecommerce thought leaders, and young and nimble marketing practitioners.

Global Presence

ezeego1 has gained in-roads across various markets catering to both B2B as well as B2B2C as a customer segments with client portfolio being spread across the Corporates, Travel Agents, Channel Partners, DMCs, Travel Retailers, Consolidators and Aggregators. Robust and a thriving business relationship with all our stakeholders, ensures that the organization marches towards a common goal of increasing our reach to every possible travel touch points.

ezeego1 is continuously looking for opportunities to consolidate its position and enter strategic niche segments. Efficient distribution model of a strong content repertoire plays a key role and we believe that therein lies the key growth strategies. ezeego1 currently operating out of Middle East, USA, India, Philippines and Australia undergoes a constant process of evaluation of opportunities in other key markets.
 

USA
ezeego One Travel and Tours Limited USA 1357 Broadway, Suite # 315, New York, NY 10018
Tel: + 1 (646) 216 8400
Fax: + 1 (646) 514 4393
Europe
Middle east
China
UAE
ezeego One Travel and Tours FZ-LLC Room NO # 155, Building No # 17
Dubai Internet City, P. O. Box 73030, Dubai - UAE.
Tel:+971-4-5573110,
Fax:+971-4-5573114
Bangladesh
India
Vaman Techno Centre, 4th floor, Marol-Makwana Rd, Andheri-(E), Mumbai – 400059, Maharashtra,
Tel: +91 22 61969696
Fax: +91 22 2900429
Hong Kong
Philippines
12F Robinson Summit centre, 6783 Ayala Avenue, Makati City 1226
Tel: +91 011 26768811
Singapore
Australia
ezeego1 offices
ezeego1 clients
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